email cant login

tomy4

hello

before 2 days, my mail in my server stop to work, and say whrong username or password i use Mail Client in my pc, the setings are ok in my email client, and when i see the problem itry to connect with my webmail from cpanel to chek , butt stil the same i cant conect.

Thank you

Valentine

Hello,

first thing you need to do as a server administrator is to login to your server and check server logs in order to determine the exact reason. After reason is detected there should be easy to find a solution. Have you checked your server logs?

tomy4

hello .. Valentine

i dont know many thinks about server, i have server before but not self-managed server.

please can you tell to me how i do that?

Thank you for help

Valentine

Hello,

you should login to your server through SSH and check the mail logs in /var/log/ directory. However if you do not manage to get it you could contact our support team by opening a ticket and maybe we will be able to help you.

tomy4

hello Valentine

i have contact with support and tell to me this

probably you should go with a suggested solution. Also you should check for another solutions in cPanel forum. Our servers are self-managed and we can only guide you to the way of solution.

i try now with SSH and show to me this: ( -bash: /var/log/: is a directory )

Thank you

Valentine

Hey,
yes, /var/log/ is a directory. You should first go into this directory:

cd /var/log/

Then you can check its content:

ls

Find necessary log file and check its content.

tomy4

hello Valentine

show this:

./ dcpumon/ exim_rejectlog messages-20161011 spooler
../ dmesg exim_rejectlog-20161011.gz messages-20161016 spooler-20161011
bandwidth/ dmesg.old exim_rejectlog-20161016.gz messages-20161023 spooler-20161016
boot.log exim_mainlog exim_rejectlog-20161023.gz nscd.log spooler-20161023
btmp exim_mainlog-20161011.gz httpd/ quota_enable.log tallylog
btmp-20161011 exim_mainlog-20161016.gz lastlog sa/ wtmp
chkservd.log exim_mainlog-20161023.gz maillog samba/ xferlog.offset
cron exim_paniclog maillog-20161011 secure xferlog.offsetftpsep
cron-20161011 exim_paniclog-20161011.gz maillog-20161016 secure-20161011 yum.log
cron-20161016 exim_paniclog-20161016.gz maillog-20161023 secure-20161016 yum.log-20161011
cron-20161023 exim_paniclog-20161023.gz messages secure-20161023


Thank you

Valentine

We advise you to check " exim_mainlog", "exim_paniclog" and " maillog" to see where could be an errors.

tomy4

hello Valentine

i try to check " exim_mainlog", "exim_paniclog" and " maillog"

and show:

-bash: /var/log/exim_mainlog: Permission denied

-bash: /var/log/exim_paniclog: Permission denied

-bash: var/log/maillog: Permission denied

Thank you

tomy4

hello again

i try to delete this email and add again from my cpanel and i cant, show this:

Error
Use create('Collection',..) to create a Cpanel::Exception::Collection objet. at /usr/local/Cpanel/Exception.pm line 58

i have add new other email for my one of addon domains in my server and it works okay,
but this one still have problem.

Thank you

Valentine

Have you checked for a solution at cPanel official forum?

tomy4

hello

i post in cpanel forum my problem, and finlaly i contact with cpanel support and fix this problem. but now my email i cant receve or send mails.

from cpanel say not a cpanel problem, the problem is in mx records in my domain, the mx records in my time4vps dashboard are okay.

i dont know now what can i do ?

Thank you

Valentine

Hello,
you should check you domain MX records and determine if they are right:

http://mxtoolbox.com/

tomy4

hello

this show:
No Records Exist, Reported by ns2.time4vps.com,
but my mx records from time4vps dns management are okay
i dont know were is the problem.

Thank you

Valentine

Could you open a support ticket with your domain information so we could check it?

jonahwills8770

It sounds frustrating that you're having trouble connecting to your email both through your mail client and webmail! Here are some steps to help troubleshoot:

1. Double-check Credentials: Make sure you're entering the username and password exactly as they appear in cPanel. Consider copying and pasting them to avoid typos.

2. Verify Server Settings: Ensure your mail client settings match the information provided in cPanel for incoming (IMAP) and outgoing (SMTP) servers, ports, and authentication methods.

3. Temporary Issue: Sometimes server hiccups happen. Try waiting a few hours and attempt to connect again.

4. Security Verification: If you recently changed your password or enabled two-factor authentication, ensure you're using the correct credentials for your mail client.

5. Contact Hosting Provider: If none of the above work, it's best to contact your hosting provider's support team. They can access server logs and diagnose the issue further.

In the meantime, you can try accessing your webmail directly from cPanel to see if the problem persists there. This will help narrow down if it's an issue with your mail client or the server itself. Or visit nswhatsapp orange download.