If you have issues configuring your own nameservers, please create a ticket via Client Area so we can check it for you.
If you are using our DNS Manager for using nameservers with your own domain we do have a tutorial for it here:
Currently we do not offer Debian 10 on any of our servers and, unfortunately, custom opearting systems cannot be installed on our servers. It is highly not recommended to make the upgrade on your own.
The kernel is older on our …
Email notifications are on our to-do list and will be implemented in the near future.
For now all the upgrades and maintenance notifications are seen in the Client Area "Status Update" page:
Indeed, you server received a SPAM sending complaint. All the abuse cases are solved only via Client Area. Please respond to the ticket for the abuse case to be solved.
If you do not know how this could have happened, we do have a tut…
Yes, we have SPAM filter that is helpful in stopping possible SPAM letters coming in our mailbox. However, our SPAM filter is not spamassasin based and we do check our filter everyday and check for any customer letters there.
Yes, it is enough to run Windows on the server. The question here is how much RAM would your used application on the server use and if it would be enough.
If you would see that you need more RAM, you can always upgrade into bigger p…
The issue is related to the last Ubuntu update, when after reboot SSH connection is refused. The recommendation is to avoid server reboot until it will be solved.
Just create a support ticket if your SSH connection is not available.
Yes, it is possible. We can add the remaining amount of old server into Affiliate bonus of your account, which can be used for renewal of other server. Just create a ticket via Client Area with a request.
We do not recommend to make whole operating system release upgrade this way. It is possible to upgrade it, but it is high risk something will be broken and the server won't start. The best way is to make a backup of your VPS and make a…
We have plans for other events with promotional codes in the near future (possibly next month). If you wish to know about the discounts first I recommend subscribing to our newsletter. Just press "Subscribe" at the bottom of the page and enter your …
the code "404" was for admin day on Friday and had the limit of 100 coupons available. Unfortunately, it was all used up yesterday.
When making an order for a year, the discount is automatically applied. The longer the billin…
the 1 Gbps Port Speed cannot be ordered as an addon anymore, unfortunately. However, you can order 1 Gbps Port Speed as a component to your VPS. It can be added while purchasing a new VPS. If you already have an active VPS, please creat…
On the current Standard VPS, Ubuntu 18.04 template is not available, unfortunately. This is because of the older kernel version on these VPS.
However, at the beginning of the Autumn this year we are planning to upgrade the Standard VPS's virt…
In this case, I recommend to open up a ticket via our Client Area:
We will check what kind of server you are using and will be able to help you out better with the issues you encounter.
If you are using KVM based VPS, then you can upgrade the kernel version on the server manually. In case you are using any other package, the kernel can not be upgraded, unfortunately, because of virtualization limits.
We have started offering Debian 9 template for our KVM based servers recently. We have made more updates on available OS templates. Check out all the available templates here:
This prepared tutorial is for our offered template with Webmin and it has CentOS 6 installed. It should have differences when installing into other operating system like Ubuntu 16.04. As I do not know the exact steps you have taken and full c…
Pinging the server, unfortunately, will not show the exact VPS Port Speed. It is seen when making mtr or iperf3 tests. See how they are done here:
You can see the current VPS Port Speed while making an iperf3 or mtr test on your VPS.
I would like to clarify that we do not steal money from any of our clients and stating so is not true. I have responded to all of your tickets exp…
When you order KVM Windows server, you can choose to install Windows 2012 server OS, where you can configure it and add the necessary software yourself. Ms SQL Server is not included, unfortunately, but you can install it yourself. More …
You can try our Looking Glass in order to check the speed of our servers:
You can download the 100 MB or 250 MB file from the Looking Glass and according to the speed make a conclusion if this will be enough for you…
This tutorial was meant for setting up multiple PHP versions using our prepared template with Webmin. This template by default has Virtualmin installed into it also.
You can see all of our templates here:
I would like to update information that kernel was updated few weeks ago in order to solve the security issues. More information can be found on our status update page:
We do not have a tutorial on how to clone your server from TimeWeb. However, you can first install LAMP on your server and then just copy the site's data to VPS. You can use a tutorial on how to install LAMP below:
thank you for your suggestion. We will try to create the tutorial just for Ubuntu. For now you can use the official Ubuntu documentation:
Also, we have a tutorial on how …